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Thread: Steel Navel is awesome!

  1. #1
    Join Date
    Dec 2010
    Location
    Snoqualmie, WA
    Posts
    875

    Default Steel Navel is awesome!

    I just want to say how awesome Steel Navel is. I pre-ordered some plugs yesterday and got an email today that let me know when the order should ship in January. This is the text book example of great customer service. I ordered some craft supplies from a company online. I got an email that said it will ship within a couple of days. A month later and I still had not received the shipment or notification of where my order was. I emailed the company twice and finally got a reply. They stated the items were not in stock and I had to wait for my merchandise. They had no idea when the items would ship and no clue as to when I'd receive my merchandise (that I already paid for.)

    This is just the most recent example of bad customer service that I've experienced, unfortunately this is more common than it should be. Steel Navel is the perfect example of what great customer service is. Thank you to everyone at SN for making my ordering process painless and pleasurable. You guys ROCK!!!!
    ~ Jennifer

  2. #2
    Join Date
    Jan 2006
    Location
    Salem, OR
    Posts
    8,977

    Default Steel Navel is awesome!

    Thanks! That was so nice to read at this busy time! We take great pride in clear communication. So much so that we've built it into our order processing system. Each week we enter info for each factory which includes the date we will order from them and our best guest of when we can ship to customers. This varies by factory and season and is usually from two to three weeks. Then each time a new order gets processed, we associate the pre-order items with each factory. Then we have an "easy button" that generates those detailed emails with your expected ship date. I'm glad to hear it works!
    John Coffman
    Steel Navel Body Jewelry Co-Owner

  3. #3
    Join Date
    Dec 2010
    Location
    Snoqualmie, WA
    Posts
    875

    Default

    You guys deserve a big pat on the back. You are quick to inform the customer on their order, quick to ship and quick to repsond to emails. I recommend SN to everyone I know. Passing on the love that you show to all your customers.
    ~ Jennifer

  4. #4
    Join Date
    Jan 2006
    Location
    Salem, OR
    Posts
    8,977

    Default Steel Navel is awesome!

    Yay!

    I didn't mean to brag so much but I'm proud of what our team does!
    John Coffman
    Steel Navel Body Jewelry Co-Owner

  5. #5
    Join Date
    Dec 2010
    Location
    Snoqualmie, WA
    Posts
    875

    Default

    Quote Originally Posted by steelnavel View Post
    Yay!

    I didn't mean to brag so much but I'm proud of what our team does!
    You should brag! The customer service at SN is the best!
    ~ Jennifer

  6. #6
    Join Date
    Oct 2011
    Location
    NH
    Posts
    1,622

    Default

    yes. yes it is.

  7. #7
    Join Date
    Sep 2008
    Location
    La Crescenta, CA
    Posts
    5,420

    Default

    This was very nice to read! Thanks guys!
    Breelicious!


  8. #8
    Join Date
    May 2006
    Location
    Indiana
    Posts
    9,219

    Default

    ^ I concur and have said so many times :-)
    Don't think, just skate!

  9. #9
    Join Date
    May 2008
    Location
    Show Low, Arizona, USA.
    Posts
    2,197

    Default

    Steel Navel. Best bunch of guys/gals in the biz!

  10. #10
    Join Date
    Jan 2006
    Location
    Salem, OR
    Posts
    8,977

    Default Steel Navel is awesome!

    Aww! Thanks gals! I think I just got all the Christmas presents I need! All the hard work would be much less rewarding without our great friends and customers.
    John Coffman
    Steel Navel Body Jewelry Co-Owner

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